# Industry templates: how your vertical tunes the AI

> Picking your industry loads a template built for that trade — it shapes the greeting, what the receptionist captures, and what it treats as urgent — so the AI sounds like it works at your business, not a generic bot.

Canonical: https://ahoya.ai/docs/industry-templates
Updated: 2026-07-24

## Pick your industry during onboarding

Choose the vertical that fits your business — dental, HVAC, plumbing, salon/spa, law, restaurant, auto repair, real estate, med spa, or general home services. There's a custom option if none fit exactly.

## What the template changes

Each template sets an industry-appropriate greeting, the intents the AI listens for (book, reschedule, quote, emergency), and the details it collects for your trade. It also tunes what counts as urgent — a burst pipe or a dental emergency gets flagged and routed differently from a routine question.

## It's a starting point, not a cage

The template just pre-fills good defaults. Everything — services, FAQs, the greeting, the underlying instructions — is editable afterward in the assistant editor, so you can shape it to exactly how your front desk works.

**Note:** Changing your industry later is possible from your organization settings; it re-tunes the template.

## Frequently asked questions

### My business doesn't match any listed industry.

Pick the closest one, or the custom option, then refine the services, FAQs, and instructions in the assistant editor. The template only sets defaults — the specifics come from your business profile.

## Related guides

- [Onboarding: paste your website, go live in ~5 minutes](https://ahoya.ai/docs/onboarding-go-live-in-5-minutes)
- [Customize your receptionist (the assistant editor)](https://ahoya.ai/docs/customize-your-receptionist)

## See also

- [Industries](https://ahoya.ai/industries)