# Manage bookings: confirm, edit, and archive

> When a caller books, it lands in your Bookings inbox. Confirm it to lock it in (and schedule a reminder), edit the details, or archive it — all without leaving the dashboard.

Canonical: https://ahoya.ai/docs/manage-bookings
Updated: 2026-07-24

## Open your Bookings inbox

Go to Bookings in the dashboard. Every appointment Ahoya captured on a call is here, with the caller, the requested time, and the details.

**Note:** The editable Bookings inbox is a Growth-plan feature. On lower plans, booking details still appear on the call itself.

## Confirm a booking

Confirming locks the appointment in and — if it has a phone number and a start time — schedules an SMS reminder to go out an hour before.

## Edit the details

Open a booking to fix the time, service, or contact details the AI captured. Changes save immediately.

## Archive what's handled

Archive bookings you've dealt with to keep the inbox focused on what still needs action. You can restore an archived booking if you need it back.

## Frequently asked questions

### Does confirming a booking notify the customer?

Confirming schedules an appointment-reminder SMS for one hour before the start time (when the booking has a number and a time). See the SMS reminders guide for the delivery details.

## Related guides

- [SMS appointment reminders](https://ahoya.ai/docs/sms-appointment-reminders)
- [Review calls: transcripts, summaries, and intents](https://ahoya.ai/docs/review-calls)

## See also

- [Solutions: appointment booking](https://ahoya.ai/solutions/appointment-booking)