# Review calls: transcripts, summaries, and intents

> Every call is transcribed and recorded, summarised, and tagged with what the caller wanted — so you can see exactly what happened without listening to a voicemail.

Canonical: https://ahoya.ai/docs/review-calls
Updated: 2026-07-24

## Open your calls

Go to Calls in the dashboard for the full list, newest first. Each row shows who called, when, how long, and the outcome at a glance.

## Open a single call

Click a call to see the full transcript, listen to the recording, and read the AI summary — the short version of what the caller needed and what was captured.

## See detected intents

Ahoya tags each call with the intents it detected — book an appointment, ask about hours, request a callback — so you can tell a new booking from a routine question instantly.

## Act on the call

From a call you can call or text the caller back, and flag spam so it stops cluttering your list. Bookings captured on the call flow into your Bookings inbox.

## Frequently asked questions

### Are calls really recorded and transcribed?

Yes — every call has a recording and a full transcript, and we play a consent disclosure at the start of calls in two-party-consent states.

### What counts as an intent?

Intents are the actions a caller wants — booking, rescheduling, a pricing question, an emergency. They come from your industry template and you can refine them in the assistant editor.

## Related guides

- [Manage bookings: confirm, edit, and archive](https://ahoya.ai/docs/manage-bookings)
- [SMS appointment reminders](https://ahoya.ai/docs/sms-appointment-reminders)
- [Recording, consent, and data privacy](https://ahoya.ai/docs/recording-consent-and-privacy)

## See also

- [How it works](https://ahoya.ai/how-it-works)