# SMS appointment reminders

> Once you confirm a booking, Ahoya texts the customer a reminder an hour before the appointment and tracks whether it was delivered — so fewer people no-show.

Canonical: https://ahoya.ai/docs/sms-appointment-reminders
Updated: 2026-07-24

## Confirm the booking first

Reminders are tied to confirmed bookings. When you confirm a booking that has a phone number and a start time, a reminder is scheduled automatically.

**Note:** SMS reminders are a Growth-plan feature.

## The reminder sends an hour before

Ahoya sends the text about one hour before the appointment. It re-checks the booking at send time, so a booking you archived or changed won't fire a stale reminder.

## Track delivery

Open SMS reminders in the dashboard to see each reminder's status — scheduled, sent, delivered, or failed — with a plain-language explanation for the common failure reasons.

## Frequently asked questions

### What if the reminder fails to deliver?

The SMS reminders screen shows the failure and why — for example an unreachable landline or a carrier block — so you can follow up another way.

### Can I change when the reminder sends?

Reminders currently send about an hour before the appointment. If you need a different cadence, let us know at hello@ahoya.ai.

## Related guides

- [Manage bookings: confirm, edit, and archive](https://ahoya.ai/docs/manage-bookings)
- [Review calls: transcripts, summaries, and intents](https://ahoya.ai/docs/review-calls)

## See also

- [Solutions: appointment booking](https://ahoya.ai/solutions/appointment-booking)