# Team members and per-intent call routing

> Add the people who should hear about calls, and route each type of call to the right person — so an emergency reaches your on-call tech while a routine booking goes to the front desk.

Canonical: https://ahoya.ai/docs/team-members-and-call-routing
Updated: 2026-07-24

## Add your team

Go to Team in the dashboard and add the phone numbers that should get call notifications. Each teammate gets a text summary when a relevant call comes in.

## Choose who gets what

On Starter, one contact gets every call. On Growth and up, add unlimited contacts and route by intent — send emergencies to your on-call number and bookings to the front desk.

**Note:** Per-intent routing to multiple contacts is a Growth-plan feature; single-contact notifications work on Starter.

## Set the transfer waterfall

For live transfers, Ahoya tries your number first, then up to two backups; if nobody answers it takes a message and texts the team instead of dropping the caller. This is a warm hand-off during a call — different from answering modes, which decide whether the AI picks up in the first place.

**Note:** You turn on warm transfer and set the backup numbers in the assistant editor's Transfer settings.

## Frequently asked questions

### Do teammates need an Ahoya login?

No. Team notifications go out by SMS to the numbers you add — they don't need an account to receive call summaries.

### Is routing the same as answering modes?

No. Answering modes decide when the AI answers a call; routing and transfer decide who hears about it afterward and who a live caller can be connected to. See the Answering modes guide for the first, this guide for the second.

## Related guides

- [Review calls: transcripts, summaries, and intents](https://ahoya.ai/docs/review-calls)
- [Answering modes: Full AI, AI Backup, and Ring Me First](https://ahoya.ai/docs/answering-modes)
- [Customize your receptionist (the assistant editor)](https://ahoya.ai/docs/customize-your-receptionist)

## See also

- [Pricing](https://ahoya.ai/pricing)