Glossary
What is conversational AI?
Conversational AI is software that understands and responds to human language in a natural, back-and-forth way — over voice or text. It powers chatbots and voice assistants that can answer questions, take actions, and hold a real dialogue.
Conversational AI on the phone
On a business phone line, conversational AI lets callers speak naturally instead of pressing menu buttons. It interprets intent, answers from the business's own information, and completes tasks like booking — the technology behind a modern AI receptionist.
See also
Related terms
Ahoya is an AI receptionist that answers every call 24/7.
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