Glossary
What is call screening?
Call screening identifies and filters incoming calls before they're answered — checking who's calling and why — so a business can prioritize real customers, route the call appropriately, and keep spam and robocalls from interrupting staff.
Screening with an AI receptionist
An AI receptionist screens every call by greeting the caller, asking what they need, and capturing their details — then routing genuine leads to the right person and filtering out spam, without a human having to pick up first.
Related terms
Ahoya is an AI receptionist that answers every call 24/7.
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