Glossary
What is a receptionist?
Definition
A receptionist is a person who serves as the first point of contact for a business, greeting visitors and handling incoming phone calls and inquiries. Typical duties include answering questions, routing calls, scheduling appointments, and taking messages. The role shapes a customer's first impression of the business.
01What a receptionist does
A receptionist answers and directs phone calls, welcomes and assists visitors, books and confirms appointments, and passes along messages to the right people. They often handle routine questions about hours, services, and pricing so other staff aren't interrupted. In many small businesses, the role blends front-desk duties with administrative support.
02Why receptionists matter
Because they are usually the first interaction a customer has, receptionists influence whether that customer feels welcomed and confident in the business. Prompt, professional call handling can be the difference between winning and losing an inquiry. Small businesses that can't staff a full-time front desk sometimes use answering services or virtual receptionists to cover the same functions.
Frequently asked questions
What are the main duties of a receptionist?
Core duties include answering and routing calls, greeting visitors, scheduling and confirming appointments, taking messages, and answering routine questions about the business.
What is the difference between a receptionist and a virtual receptionist?
A receptionist typically works on-site at the front desk, while a virtual receptionist performs similar call-handling and scheduling tasks remotely rather than in person.
See also
Related terms
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