Glossary
What is 24/7 call answering?
24/7 call answering means every call to a business is answered at any hour — day, night, weekends, and holidays. It's achieved with round-the-clock staffing, an answering service, or an AI receptionist that's always available.
Why always-on coverage matters
Customers call on their own schedule, and emergencies don't wait for business hours. A line that's always answered captures bookings and urgent requests that would otherwise go to voicemail or a competitor.
Staffing it affordably
Paying people to cover every hour is expensive for a small business. An AI receptionist provides 24/7 coverage at a flat cost, answering routine calls automatically and escalating anything that needs a human.
See also
Related terms
Ahoya is an AI receptionist that answers every call 24/7.
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