Glossary
What is a call whisper?
Definition
A call whisper is a short automated message played only to the person answering a call—not to the caller—just before the two are connected. It gives the answering agent context, such as which campaign or number the call came in on, so they can respond appropriately. The caller hears nothing during the whisper and only the ring or brief hold.
01How a call whisper works
When a call is routed to an agent, the system plays a pre-recorded or dynamic message into the agent's ear before bridging the caller in. The message might announce the source of the call, the service requested, or instructions like a greeting to use. Only after the whisper finishes—or after the agent presses a key to accept—does the caller connect.
02Common uses
Call whispers are widely used with tracked phone numbers so agents know which advertisement, location, or service line generated the call. They also help agents who answer for multiple businesses greet each caller with the right name. In warm transfers, the whisper or consultation step briefs the receiving agent before the caller is added.
03Why whispers matter
By delivering context in the moment, whispers help agents open calls professionally and tailor their approach without asking the caller to explain. This supports better first impressions and can improve conversion for marketing calls. Because the caller never hears it, the whisper adds preparation without adding to the caller's wait experience.
Frequently asked questions
Can the caller hear the call whisper?
No—the whisper is played only to the answering agent; the caller hears nothing during it.
What is a call whisper used for?
It gives agents context before connecting, such as the campaign or number a call came from, or which business to greet the caller on behalf of.
See also
Related terms
Ahoya is an AI receptionist that answers every call 24/7.
Start free