Glossary
What is a softphone?
Definition
A softphone is software that lets you make and receive phone calls from a computer, tablet, or smartphone instead of a physical desk phone. It uses VoIP to connect calls over the internet. A softphone turns any suitable device into a full-featured phone.
01How a softphone works
A softphone app registers with a VoIP or cloud phone service and uses the device's microphone, speaker, and internet connection to handle calls. It relies on VoIP protocols to set up calls and carry audio, just like a hardware IP phone. Users interact through an on-screen dial pad and call controls.
02Softphones in business
Softphones let employees use their business phone number and features from wherever they are, supporting remote and mobile work. They typically include capabilities like transfer, hold, voicemail, and presence, and often integrate with other business software. Because they are software, they can be deployed and updated without shipping physical devices.
03Softphone versus desk phone
A desk phone is dedicated hardware, while a softphone runs on general-purpose devices you already own. Softphones offer flexibility and lower hardware cost, though call quality still depends on the device and network. Many organizations use a mix of both to fit different roles.
Frequently asked questions
Do I need special hardware to use a softphone?
No. A softphone runs on a computer, tablet, or smartphone you already have, using its microphone, speaker, and internet connection, though a headset can improve quality.
Does a softphone use my regular cellular minutes?
No. A softphone places calls over the internet using VoIP, not the cellular voice network, though it may use mobile data when off Wi-Fi.
Related terms
Ahoya is an AI receptionist that answers every call 24/7.
Start free