Glossary
What is appointment scheduling?
Appointment scheduling is the process of booking customers into available time slots — by phone, online, or automatically — and syncing those bookings to a calendar so the business and the customer both have it confirmed.
Automated appointment scheduling
Instead of phone tag, an AI receptionist or online booking tool offers open times, books the appointment directly into the business's calendar, and sends a confirmation — turning a call into a confirmed booking in a single step.
See also
Related terms
Ahoya is an AI receptionist that answers every call 24/7.
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