Integration · connects to Cliniko
AI receptionist for Cliniko
Each call is logged on the caller's Cliniko patient record as a received phone call, with the AI's summary. First-time callers get a patient record; repeat callers are matched by phone.
In short
Ahoya connects to Cliniko with an API key. After each call it finds the caller's patient record by phone number, or creates one on their first call, and logs the call on that record as a received phone-call communication with the outcome, any appointment requested and the AI's summary.
What lands in Cliniko when Ahoya answers
- The patient record. Ahoya remembers which Cliniko patient each phone number belongs to, so a repeat caller's calls stack up on the same record. A first-time caller is created as a patient with their name and mobile number.
- A communication on that patient, recorded as a received phone call.
- Its content: the outcome, the appointment they asked for if any, the AI's summary and a link to the full call in Ahoya.
- No lost calls if a record moves. If a matched patient has since been archived or deleted in Cliniko, Ahoya creates the patient again and logs the call there.
Who runs Ahoya alongside Cliniko
Clinics on Cliniko, such as physiotherapy, chiropractic and other allied-health practices, med spas and dental offices, whose front desk can't pick up while they're with a patient.
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Which plan includes it
Every Ahoya plan, including the free tier. There's no integrations add-on and no automation platform to pay for in between.
Compare plansSet up in about 3 minutes
- 01In Cliniko, open My Info (bottom-left) → Manage API keys.
- 02Create an API key and copy it.
- 03Paste the key into Ahoya under Integrations → Cliniko and connect.
Cliniko questions
Does Ahoya book appointments in Cliniko?
No. It logs calls on patient records. Ahoya's own booking runs through Cal.com.
How are repeat callers matched?
Cliniko's API can't search patients by phone number, so Ahoya keeps its own map of which number belongs to which patient, built as calls come in. Patients who existed before you connected aren't matched automatically: their first call creates a new patient record.
Where do I find the call in Cliniko?
On the patient's record, under communications, as a received phone call.
Other tools Ahoya connects to
Answer every call, and find it in Cliniko
Start free with 20 call minutes and no card. Connect Cliniko from the Integrations page.