Integration · connects to Salesforce
AI receptionist for Salesforce
Each caller becomes a Salesforce Contact, matched by phone, with the call recorded as a completed inbound call Task. It runs through a connected app in your own org.
In short
Ahoya connects to Salesforce through an External Client App you create in your own org, a one-time setup of about ten minutes. After each call it finds the caller's Contact by phone number or creates one, then records the call as a completed inbound call Task with the AI's summary, the outcome and a link to the full conversation.
What lands in Salesforce when Ahoya answers
- A Contact, deduplicated by phone. Ahoya searches your org for the caller's phone number first. New Contacts get the captured name, the phone number and Lead Source "Ahoya AI receptionist"; a caller who never gave a name is saved as "Caller" plus the last four digits of their number.
- A completed Task of subtype Call and call type Inbound, linked to the Contact, dated the day of the call and carrying its duration in seconds.
- A Task description with the AI's summary, the booking (service, time, customer name) if one was made, the outcome, and a link to the transcript and recording in Ahoya.
- A subject that says what happened: booked (with the service), transferred or missed, so a glance at the activity list tells the story.
Who runs Ahoya alongside Salesforce
Firms that run their pipeline in Salesforce, such as real-estate brokerages, law firms and multi-location clinics, and want calls answered after hours to show up in the same place as every other touchpoint.
Industry pages
Which plan includes it
Every Ahoya plan, including the free tier. There's no integrations add-on and no automation platform to pay for in between.
Compare plansSet up in about 10 minutes
- 01In Salesforce Setup, create an External Client App named Ahoya with OAuth enabled, the callback URL https://ahoya.ai/api/salesforce/callback, and the api and refresh_token scopes.
- 02Copy the app's consumer key and secret. Salesforce emails you a verification code before it shows them.
- 03Paste them and your My Domain URL into Ahoya under Integrations → Salesforce, then authorise.
Salesforce questions
Why do I create the app myself?
Salesforce retired connected apps that one vendor shares across every customer org, so each org creates its own. It's done once; after that it behaves like any other connection.
Does it work on Salesforce Starter Suite?
No. Starter Suite doesn't include API access, so no integration can write to it.
Will repeat callers create duplicate Contacts?
No. Ahoya searches by phone number before it creates a Contact, and adds each new call as another Task on the Contact it finds.
Other tools Ahoya connects to
Answer every call, and find it in Salesforce
Start free with 20 call minutes and no card. Connect Salesforce from the Integrations page.