Integration · connects to Shopmonkey
AI receptionist for Shopmonkey
Each caller is matched to their Shopmonkey customer by phone, or created on their first call, and a dated summary of the call is added to the top of the customer note.
In short
Ahoya connects to Shopmonkey with an API key. After each call it searches Shopmonkey's customers by exact phone number, creates the customer if there's no match, and adds a timestamped entry to the top of that customer's note with the outcome, any appointment requested, the AI's summary and a link to the full call.
What lands in Shopmonkey when Ahoya answers
- A customer, matched by exact phone number through Shopmonkey's customer search. A new customer is created with their name and phone number on their first call.
- A dated entry at the top of the customer's note, newest first, starting with "[Ahoya" and the date and time of the call.
- The entry carries the outcome, the service and time they asked for if any, the AI's summary and a link to the full call.
- A note that stays readable. Shopmonkey gives each customer one note field, so Ahoya keeps it to 4,000 characters and trims from the bottom when it fills up; the newest call entry is always complete.
Who runs Ahoya alongside Shopmonkey
Auto-repair and service shops on Shopmonkey that can't get to the phone with a car on the lift. Quote requests and drop-off bookings land on the customer record the service writer already opens.
Industry pages
Which plan includes it
Every Ahoya plan, including the free tier. There's no integrations add-on and no automation platform to pay for in between.
Compare plansSet up in about 3 minutes
- 01In Shopmonkey, open Settings → Integration → API Keys. You need an admin account.
- 02Click Add New Key and copy it. Shopmonkey shows the key only once.
- 03Paste the key into Ahoya under Integrations → Shopmonkey and connect.
Shopmonkey questions
Does Ahoya create work orders?
No. It matches or creates the customer and records the call in their note. Writing the work order stays with your service writer.
Why does the call go in the customer note?
Shopmonkey has no separate list of notes on a customer, so the note field is the one place every service writer already sees.
I lost my API key. What now?
Shopmonkey shows a key only once. Create another key in the same place and paste the new one into Ahoya.
Other tools Ahoya connects to
Answer every call, and find it in Shopmonkey
Start free with 20 call minutes and no card. Connect Shopmonkey from the Integrations page.