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Recording, consent, and data privacy
3 min · updated Jul 24, 2026
In short
Every call is recorded and transcribed so you have a full record. Ahoya plays a consent disclosure where two-party-consent law requires it, the AI answers honestly if asked whether it's a bot, and data you send onward is signed and verifiable.
01Recordings and transcripts
Each call has an audio recording and a full text transcript, both viewable on the call in your dashboard. That's what powers the summary and intent tags — you get the record without replaying voicemails.
02Consent disclosure
In two-party-consent states, Ahoya plays a consent disclosure at the start of the call. You can also turn the recording-consent setting on for your assistant from the Advanced tab of the assistant editor.
Recording and consent laws vary by state and country — use the recording-consent setting to match your local requirements.
03Honest AI identification
The receptionist never claims to be human. If a caller asks whether they're speaking to a bot, a recording, or a person, the AI answers honestly in one short sentence and keeps helping.
04Signed data when it leaves Ahoya
When you forward calls and bookings to your own systems via a webhook, each delivery is signed with a secret you set, so your endpoint can verify it genuinely came from Ahoya before trusting it.
Frequently asked questions
Can I turn recording off?
Recording and its consent disclosure are controlled by the recording-consent setting in the assistant editor's Advanced tab. Set it to match the consent laws where you and your callers are.
How do I know a webhook really came from Ahoya?
Each webhook delivery carries a signature computed from the shared secret you configured. Verify it on your endpoint with a timing-safe comparison before acting on the payload — see the Integrations guide.
See also
Related guides
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